Operator documentation
Partner Wallet and Settlements
The partner wallet tracks prepaid balance, renewal deductions, credits, debits, settlements, and financial reconciliation between ISP and partner.
Partner Wallet and Settlements
The partner wallet tracks prepaid balance, renewal deductions, credits, debits, settlements, and financial reconciliation between ISP and partner.
Where To Open
| Area | Menu | URL |
|---|---|---|
| Wallets | Partners -> Wallets |
/wallets/index |
| Wallet Transactions | Partners -> Wallet Transactions |
/wallets/transactions |
| Settlement Requests | Partners -> Settlement Requests |
/settlement-requests/index |
| Commission Trace | Partner reports or commission pages | /commission/* |
Wallet Renewal Flow
- ISP credits partner wallet or approves settlement/top-up.
- Partner renews subscriber.
- System deducts partner cost according to plan share settings.
- Subscriber expiry and billing records update.
- Wallet ledger stores the transaction.
Request Or Track Settlement
- Open
Settlement Requests. - Create request or review existing requests.
- Attach payment reference if required.
- Wait for ISP approval.
- Confirm wallet ledger after approval.
Ledger Checks
Before reporting a wallet issue, check:
- Opening balance.
- Top-up credits.
- Renewal debits.
- Refunds or reversals.
- Manual adjustments.
- Closing balance.
Common Problems
| Problem | Check |
|---|---|
| Wallet balance low | Pending top-up or settlement approval. |
| Renewal deducted wrong amount | Plan share buy price, commission, GST mode. |
| Ledger mismatch | Reconciliation report and manual adjustment audit. |
| Wallet frozen | ISP admin may have frozen wallet for review. |