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Operator documentation

ISP Plans, Billing, and Payments

Plans define what a subscriber receives. Billing converts plans and usage into invoices, payments, wallet entries, renewal records, and financial reports.

ISP Plans, Billing, and Payments

Plans define what a subscriber receives. Billing converts plans and usage into invoices, payments, wallet entries, renewal records, and financial reports.

Where To Open

Area Menu URL
Plans Service Catalog -> Plans /plans/index
Addons Service Catalog -> Addons /addons/index
Top-Ups Service Catalog -> Top-Ups /topups/index
Speed Boosters Service Catalog -> Speed Boosters /speed-boosters/index
Invoices Billing -> Invoices /billing/invoices/index
Payments Billing -> Payments /billing/payments/index
Billing Settings Billing -> Billing Settings /billing-settings/index
Billing Engine Billing -> Billing Engine /billing/engine-status

Create A Broadband Plan

  1. Open Plans -> Add Plan.
  2. Enter plan name, speed, validity, data limit, and plan type.
  3. Configure price, tax group, invoice behavior, and billing profile.
  4. Set FUP or data-limit behavior when applicable.
  5. Save and review the plan before assigning it to subscribers or partners.

Renew A Subscriber

  1. Open the subscriber profile.
  2. Click Renew.
  3. Confirm plan, price, billing period, tax, and renewal date.
  4. Choose payment or wallet mode.
  5. Submit renewal.
  6. Confirm expiry, invoice, payment, and RADIUS status.

Receive A Payment

  1. Open Billing -> Payments.
  2. Click Add Payment or open an invoice and click Receive Payment.
  3. Select subscriber, invoice, amount, date, and payment method.
  4. Save receipt.
  5. Download or print receipt if required.

Invoice Status Guide

Status Meaning Operator Action
Draft Invoice is created but not final Review before sending or approving.
Unpaid Customer owes amount Collect payment or send reminder.
Paid Payment covered invoice No action unless refund is needed.
Overdue Due date passed Follow collection process.
Cancelled or Void Invoice is not payable Check cancellation queue and audit trail.

Billing Mistakes To Avoid

  • Do not enable online payments before payment gateway settings are tested.
  • Do not change tax groups after invoices are already generated unless accounting approves it.
  • Do not manually override expiry without checking renewal and payment history.
  • Do not delete a financial record to fix a mistake. Use cancellation, refund, or adjustment flow.