Operator documentation
Partner Reports and Support
Partners use reports to reconcile their business and support tools to handle customer complaints inside their own scope.
Partner Reports and Support
Partners use reports to reconcile their business and support tools to handle customer complaints inside their own scope.
Where To Open
| Area | Menu | URL |
|---|---|---|
| Reports | Reports -> All Reports |
/reports/index |
| Partner collection | Reports -> Partner Collection |
/reports/partner-collection/index |
| Partner wallet balance | Reports -> Partner Wallet Balance |
/reports/partner-wallet-balance/index |
| Tickets | Support -> Tickets |
/tickets/index |
| Field Visits | Support -> Field Visits |
/field-visits/index |
Useful Partner Reports
| Report | Use It For |
|---|---|
| Subscriber Report | List assigned customers and status. |
| Expiry Report | Follow up renewals. |
| Collection Report | Track received money. |
| Partner Wallet Balance | Reconcile wallet. |
| Wallet Ledger | Check all debits and credits. |
| Renewal Report | Audit renewed subscribers. |
| Ticket Summary | Track support load. |
Support Flow
- Search subscriber before creating a ticket.
- Create ticket with clear issue category and priority.
- Add comments after customer call or field visit.
- Escalate to ISP admin or NOC when RADIUS, NAS, or backend access is needed.
- Close ticket only after customer confirms.