ISP Partners and Wallets

ISP Partners and Wallets

Use Partners when the ISP works with LCOs, franchise owners, resellers, or sub-organizations. Partners can manage their own subtree according to hierarchy, permissions, plan sharing, and wallet rules.

Where To Open

Add A Partner

1. Open Partners -> All Partners.
2. Click Add Partner.
3. Enter organization, owner, contact, address, and login details.
4. Configure status and hierarchy placement.
5. Save the partner.
6. Open Plan Sharing and assign the plans this partner can sell.
7. Add wallet balance or define settlement process if prepaid partner operations are used.

Wallet Flow

Partner wallet operations usually follow this flow:

1. ISP credits partner wallet or approves settlement.
2. Partner renews or activates subscribers.
3. Renewal deducts wallet amount according to shared plan price or commission setup.
4. Ledger records every debit and credit.
5. Reports show balance, transactions, and partner collection.

Plan Sharing

Plan sharing controls which partner can sell which plan and at what rate. Before sharing plans, confirm:

• The base plan is active.
• Price, tax, validity, and FUP settings are correct.
• Buy price, sell price, or commission logic is approved.
• The partner has permission to manage subscribers under their scope.

Common Admin Actions

• Reset partner password.
• Freeze or unfreeze wallet when financial review is needed.
• Login as partner for support investigation.
• Reactivate inactive partner.
• Export partner collection or wallet reports.

Troubleshooting

Related Articles

• Plans, Billing, and Payments
• Reports and Exports
• Settings and Access