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Operator documentation

Employee Daily Work

Daily employee workflow depends on the assigned role. The portal is designed so each employee works from the modules they are allowed to access.

Employee Daily Work

Daily employee workflow depends on the assigned role. The portal is designed so each employee works from the modules they are allowed to access.

Billing Agent Flow

  1. Open Finance Dashboard.
  2. Review unpaid and overdue invoices.
  3. Enter received payments.
  4. Print or download receipts.
  5. Export collection report at day end.

Support Agent Flow

  1. Open Tickets.
  2. Work high-priority tickets first.
  3. Check subscriber status, expiry, sessions, and auth log where allowed.
  4. Add comments after each customer interaction.
  5. Escalate field or NOC issues.

NOC Flow

  1. Open Network Dashboard.
  2. Check NAS health and online sessions.
  3. Review auth failures.
  4. Confirm RADIUS accounting and usage reports.
  5. Notify support team about outages.

Manager Flow

  1. Check dashboard.
  2. Review renewals, collection, tickets, and field work.
  3. Approve or investigate exceptions.
  4. Export reports for management.