Cable Operator Billing Software — Manage Broadband & Cable TV Together
Billing and subscriber management for cable operators (LCO/MSO). Broadband + cable TV billing, set-top box tracking, DAS compliance, and subscriber activation.
Quick answer
Local Cable Operators (LCOs) and Multi-System Operators (MSOs) increasingly offer broadband alongside cable TV. Managing two services with separate systems doubles the complexity. NowaCRM lets cable operators manage broadband subscribers, track set-top boxes, handle dual billing, and maintain DAS compliance — all in one platform.
Dual Service Billing
Bill subscribers for broadband and cable TV on a single invoice. Each service has its own plan, pricing, and tax category. Bundle discounts for combined subscriptions encourage dual-service adoption. Revenue is tracked separately per service for accounting accuracy and TRAI reporting.
Set-Top Box Inventory
Track STBs by serial number, MAC address, VC number, and CAS ID. Assign STBs to subscribers during activation. Monitor activation/deactivation status. Track deposits and return status on subscriber termination. Bulk STB operations for firmware updates and channel list refreshes.
LCO Hierarchy Management
MSOs distribute through LCOs who service end subscribers. NowaCRM's partner hierarchy maps this structure perfectly — MSO → LCO → Sub-LCO. Each LCO manages their own subscribers, collects payments, and earns commissions. The MSO has complete visibility across all LCOs.
DAS Compliance & Reporting
Digital Addressable System (DAS) compliance requires accurate subscriber records, channel package reporting, and activation/deactivation logs. NowaCRM maintains these records for regulatory compliance. Generate DAS reports for TRAI submission with subscriber counts per package and activation dates.
Broadband + TV Subscriber Portal
Subscribers see both services in one portal — broadband plan, TV packages, combined billing, and payment history. Plan changes for either service are handled through the same interface. Support tickets can reference broadband or TV issues with appropriate routing.
Frequently Asked Questions
Can I bill broadband and cable TV together?
Yes. NowaCRM generates unified invoices for both services. Each service has its own plan and pricing. Revenue is tracked separately for accurate reporting.
Does it manage set-top boxes?
Yes. Track STBs by serial number, MAC, VC number, and CAS ID. Assign to subscribers, track deposits, and manage activation/deactivation status.
Is it DAS compliant?
Yes. NowaCRM maintains DAS-compliant subscriber records with accurate activation logs and package subscriptions for TRAI reporting.
Does it support the MSO → LCO hierarchy?
Yes. The partner hierarchy maps MSO → LCO → Sub-LCO with per-LCO portals, subscriber management, payment collection, and commission tracking.
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