ISP Subscriber Management — Track Every Subscriber from Lead to Loyalty
Manage ISP subscribers from lead to churn. Lifecycle tracking, KYC management, plan assignment, billing automation, self-service portal, and multi-tenant CRM for ISPs.
Quick answer
Your subscribers are your business. Losing track of their status, missing renewal dates, or failing to follow up on complaints directly impacts revenue and reputation. NowaCRM provides complete subscriber lifecycle management — a single source of truth for every subscriber across all your partners and locations.
9-State Subscriber Lifecycle
NowaCRM enforces a structured lifecycle for every subscriber: Lead → Surveyed → Quoted → Installation Ordered → Active → Suspended → Expired → Terminated → Churned. Each state transition has rules — you can't activate without completing installation, can't terminate without disconnection. This prevents data inconsistencies and ensures operational discipline across your team.
KYC & Document Management
Collect and verify subscriber identity documents during onboarding. Aadhaar, PAN, passport, and custom document types are supported. Documents are stored securely and linked to the subscriber profile. KYC status is tracked separately — incomplete KYC can trigger alerts or prevent service activation based on your compliance policy.
Plan Assignment & Management
Assign broadband plans to subscribers with full billing configuration — cycle start date, due date, grace period, and auto-renewal settings. Mid-cycle plan changes are handled with proration. Plan history is maintained for audit. Subscribers can view available plans and request changes through the self-service portal.
Subscriber Self-Service Portal
Reduce support calls by empowering subscribers. The self-service portal lets subscribers view their plan, check usage, download invoices, make payments, raise support tickets, and request plan changes. All portal actions are logged and flow through your configured approval workflows.
Multi-Location & Partner Scoping
Subscribers are scoped to their servicing partner in the hierarchy. Each partner sees only their subscribers and descendants. ISP admins see all subscribers across the hierarchy. The org-filter dropdown lets authorized users narrow their view to specific branches of the partner tree.
Frequently Asked Questions
What subscriber lifecycle states does NowaCRM support?
NowaCRM has 9 lifecycle states: Lead, Surveyed, Quoted, Installation Ordered, Active, Suspended, Expired, Terminated, and Churned. Transitions are rule-enforced to prevent data inconsistencies.
Does NowaCRM support KYC management?
Yes. Upload and verify identity documents (Aadhaar, PAN, etc.) during onboarding. KYC status is tracked separately and can gate service activation.
Is there a subscriber self-service portal?
Yes. Subscribers can view plans, check usage, pay invoices, raise tickets, and request plan changes through a dedicated portal with their own login.
How does multi-partner subscriber scoping work?
Each subscriber belongs to a partner in the hierarchy. Partners see only their own subscribers. ISP admins see all subscribers. Data isolation is enforced at the database level.
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