FUP Management for ISPs — Automated Fair Usage Policy Enforcement
Implement Fair Usage Policy (FUP) for your ISP with automated data cap enforcement, bandwidth throttling, usage alerts, RADIUS CoA, and subscriber self-service top-ups.
Quick answer
Fair Usage Policy is essential for ISPs offering "unlimited" broadband plans. Without FUP enforcement, heavy users consume disproportionate bandwidth, degrading service for everyone. NowaCRM automates your entire FUP lifecycle — from usage tracking to threshold alerts to speed throttling — using RADIUS accounting data and CoA for instant enforcement.
How FUP Enforcement Works
NowaCRM aggregates per-subscriber bandwidth usage from RADIUS accounting records (radacct). Usage is tracked daily and monthly against the plan's FUP data limit. When a subscriber crosses their threshold (e.g., 500GB/month), the system automatically triggers a RADIUS CoA to throttle their connection to the configured FUP speed. No manual intervention, no batch processing delays.
Configurable FUP Rules Per Plan
Each broadband plan can have its own FUP configuration: data limit (GB), throttled download speed, throttled upload speed, and reset cycle. Create unlimited plans with 3.3TB FUP and 2Mbps throttle, or economy plans with 100GB FUP and 512Kbps throttle. FUP settings are part of the plan definition — change once, applies to all subscribers on that plan.
Usage Alerts & Notifications
Don't surprise your subscribers. NowaCRM sends automated alerts at configurable thresholds — typically at 80%, 90%, and 100% of FUP limit. Alerts can be sent via SMS, email, or push notification on the subscriber portal. Each alert includes current usage, remaining data, and what happens when the limit is reached.
Speed Booster & Data Top-Up
Give subscribers a way to escape FUP throttling. NowaCRM supports speed booster add-ons that restore full speed for a fee, and data top-ups that add extra GB to the current cycle. Subscribers can purchase these from the self-service portal with one click. Payment is deducted from their wallet or charged via payment gateway.
FUP Reset on Billing Cycle
When a subscriber's billing cycle renews, FUP counters reset automatically. The system detects the renewal (via payment or plan validity), resets the usage counter, and if the subscriber was throttled, sends a CoA to restore full speed. The entire cycle is logged for audit and dispute resolution.
Frequently Asked Questions
How does NowaCRM track subscriber data usage?
NowaCRM aggregates upload and download bytes from RADIUS accounting (Interim-Update and Stop) records. Usage is calculated per billing cycle with daily granularity.
Can I set different FUP limits per plan?
Yes. Each plan has its own FUP data limit and throttle speeds. Change the plan settings and it applies to all subscribers on that plan automatically.
What happens when FUP resets?
On billing cycle renewal, the FUP counter resets and a CoA is sent to restore the subscriber's full speed. The reset is automatic — no manual intervention needed.
Can subscribers buy extra data to avoid throttling?
Yes. NowaCRM supports data top-ups and speed booster add-ons purchasable via the subscriber self-service portal. Payment triggers immediate speed restoration via CoA.
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