ISP Migration & Onboarding — Seamless Transition to NowaCRM
Migrate your ISP billing and subscriber data to NowaCRM. Data import, plan mapping, RADIUS migration, parallel running, and zero-downtime cutover support.
Quick answer
Switching ISP billing systems is scary — you risk subscriber disconnections, billing errors, and operational chaos during transition. NowaCRM's migration process is designed for zero-downtime cutover with structured data import, RADIUS migration, parallel running, and dedicated onboarding support.
Data Import & Validation
Import subscribers, plans, invoices, payment history, and partner data from your existing system. CSV/Excel import with column mapping handles any source format. Data validation checks catch errors — duplicate subscribers, missing fields, invalid formats — before import. Preview and fix issues before committing.
Plan & Pricing Mapping
Map your existing plans to NowaCRM plans with correct pricing, validity, bandwidth, and FUP settings. Plan mapping ensures subscribers retain their current service levels after migration. Billing cycle dates are preserved to avoid mid-cycle disruption.
RADIUS Migration
Migrate RADIUS configuration — NAS devices, shared secrets, subscriber credentials, and IP pools. NowaCRM's rlm_rest integration means no radcheck table migration is needed — subscriber auth is API-based from day one. CoA configuration per NAS ensures instant plan enforcement post-migration.
Parallel Running Period
Run NowaCRM alongside your existing system for a validation period. Both systems process billing in parallel. Compare outputs to ensure accuracy. Once verified, cut over to NowaCRM for production. The parallel period length depends on your billing cycle — typically one full cycle (30 days).
Onboarding & Training
Dedicated onboarding support guides your team through setup — tenant configuration, plan creation, partner hierarchy, RADIUS integration, payment gateway setup, and workflow configuration. Training sessions cover admin operations, partner portal, and subscriber management. Documentation and video guides for ongoing reference.
Frequently Asked Questions
How long does migration take?
Typical migration takes 2-4 weeks: 1 week for data import and setup, 1-2 weeks for parallel running and validation, and cutover. Timeline varies by subscriber count and complexity.
Will my subscribers experience downtime?
No. RADIUS migration is configured for seamless cutover. Subscriber sessions continue uninterrupted. The parallel running period validates everything before production cutover.
Can I import data from any billing system?
Yes. CSV/Excel import with flexible column mapping handles data from any source system. Data validation catches errors before import.
Is training included?
Yes. Dedicated onboarding includes setup assistance, training sessions for your team, and documentation/video guides for ongoing reference.
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