ISP Partner Management — Scale Through Your Reseller Network
Manage ISP partners, resellers, and local cable operators with multi-level hierarchy, commission tracking, wallet settlements, and per-partner portal access.
Quick answer
Growing an ISP beyond a single city requires a partner network — resellers, local cable operators, franchise owners. But managing partners means managing separate subscriber bases, commission calculations, payment collections, and access controls. NowaCRM's multi-level partner hierarchy handles all of this in one platform.
Multi-Level Partner Hierarchy
NowaCRM supports unlimited hierarchy depth: ISP → Distributor → Partner → Sub-Partner → Sub-Sub-Partner. Each entity gets its own portal, dashboard, and subscriber view. The hierarchy is stored as a materialized path for efficient querying. A partner at any level sees their own subscribers plus all descendants — but never siblings or ancestors.
Commission Calculation Engine
Configure commission rules at multiple levels: per-plan share, commission templates, or flat percentage. When a subscriber pays, commissions are calculated and distributed to every partner in the hierarchy chain. The commission engine walks up the hierarchy path, crediting each ancestor's wallet. Configurable priority: explicit rule → template → plan share → default rate.
Partner Wallets & Settlements
Every partner has a digital wallet for commission credits and subscriber payment collections. Wallet balances are updated in real-time with immutable ledger entries. Settlement can be manual (via bank transfer) or automatic on a schedule. Wallet statements and transaction history are available in the partner portal.
Partner Portal Access
Partners log into their own portal to manage subscribers, view collections, track commissions, and monitor their network. The portal shows only data within their hierarchy branch. Partners can create employees with RBAC-controlled access. ISP admins can impersonate partner logins for support and troubleshooting.
Partner Performance Analytics
Track partner performance with metrics like subscriber acquisition, churn rate, collection efficiency, and revenue contribution. Compare partners across regions or hierarchy levels. Identify top performers for incentives and underperformers for support. Monthly partner performance reports can be scheduled automatically.
Frequently Asked Questions
How many partner levels does NowaCRM support?
NowaCRM supports unlimited hierarchy depth. ISP → Partner → Sub-Partner → Sub-Sub-Partner — as deep as your business requires. Each level gets its own portal and scoped data access.
How are commissions calculated?
Commissions are calculated per transaction based on configurable rules: per-plan share percentages, commission templates, or flat rates. Multi-level distribution credits every partner in the hierarchy chain.
Do partners get their own portal?
Yes. Each partner has a dedicated portal to manage subscribers, view collections, track commissions, create employees, and monitor their network.
Can I track partner performance?
Yes. Analytics track subscriber acquisition, churn, collection efficiency, and revenue per partner. Compare across regions and hierarchy levels.
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