NowaCRM Privacy Policy

Last updated: June 3, 2026

1. Who We Are

NowaCRM is provided by Sayratechnologies. This policy explains how we collect, use, protect, and share information when you visit nowacrm.in, request a demo, contact sales or support, or use NowaCRM services.

2. Information We Collect

We may collect contact details, company information, demo requests, support messages, billing information, usage logs, device and browser information, and technical data needed to operate the platform. ISP customers may also store subscriber records, billing records, tickets, network identifiers, and usage-related operational data in NowaCRM.

3. How We Use Information

We use information to provide demos, operate the platform, deliver support, process billing, improve reliability, secure accounts, investigate abuse, communicate product updates, and comply with legal obligations.

4. ISP Subscriber Data

Subscriber data entered by an ISP customer is processed to provide the service to that ISP. The ISP remains responsible for subscriber notices, permissions, and lawful basis for collecting and using its subscriber data.

5. Security Practices

NowaCRM uses tenant isolation, authenticated access, role-based permissions, audit logs, secure transport, and operational monitoring. No internet service can be guaranteed completely secure, but we work to reduce risk and respond to security issues promptly.

6. Sharing Information

We do not sell personal data. We may share information with service providers that help us operate hosting, analytics, communications, payment, support, or security systems. We may also disclose information when required by law or to protect rights, users, or systems.

7. Data Retention

We retain information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, maintain audit records, and enforce agreements. Customers can contact us to discuss deletion or export options.

8. DPDP Act Readiness

NowaCRM is designed to support responsible handling of personal data for Indian ISPs, including access controls, auditability, and operational security. Customers should configure their own subscriber notices, consent flows, retention periods, and grievance handling processes according to applicable law.

9. Your Choices

You may contact us to access, correct, update, or request deletion of information we hold about you, subject to legal and contractual requirements.

10. Contact

Privacy questions can be sent to [email protected] or through the contact page.