ISP SMS & Notification System — Keep Subscribers Informed Automatically
Automate ISP subscriber notifications via SMS, email, and portal alerts. Payment reminders, plan expiry, FUP warnings, ticket updates, and welcome messages.
Quick answer
Proactive communication prevents churn. Subscribers who get timely renewal reminders pay on time. Those who receive FUP warnings don't flood your helpdesk. NowaCRM automates subscriber notifications across SMS, email, and portal channels — triggered by billing events, network events, and support activities.
Event-Driven Notifications
Notifications trigger automatically on events: plan activated, invoice generated, payment received, plan expiring in 7/3/1 days, FUP 80%/90%/100% reached, ticket created/updated/resolved, and welcome message on onboarding. Each event has a configurable template and delivery channel.
SMS Gateway Integration
Connect your preferred SMS gateway — MSG91, Textlocal, Kaleyra, or any HTTP-based provider. DLT registration support for Indian regulatory compliance. Template-based SMS with dynamic variables (subscriber name, plan, amount, due date). Delivery reports track SMS status per message.
Email Notifications
Transactional emails for invoices, payment receipts, welcome messages, and password resets. HTML email templates with your ISP branding. Attachment support for invoice PDFs. Email delivery tracking via SMTP providers like Mailgun or SendGrid. Bounce handling ensures your sender reputation stays clean.
Portal & In-App Notifications
Subscribers see notifications in their self-service portal — unread count badge, notification list, and mark-as-read. Partners and employees see relevant operational notifications in their dashboards. No external gateway cost for portal notifications — purely in-platform communication.
Notification Templates & Customization
Every notification has a customizable template with dynamic placeholders: {subscriber_name}, {plan_name}, {amount}, {due_date}, {usage_percent}. Templates can be ISP-specific — each tenant customizes their own messaging. Preview and test templates before activating them.
Frequently Asked Questions
What events trigger notifications?
Invoice generation, payment receipt, plan activation/expiry, FUP threshold crossing, ticket updates, welcome onboarding, and more. Each event has configurable templates and channels.
Which SMS gateways are supported?
NowaCRM supports MSG91, Textlocal, Kaleyra, and any HTTP-based SMS gateway. DLT registration support is included for Indian regulatory compliance.
Can I customize notification templates?
Yes. Each notification has customizable templates with dynamic variables. Templates are ISP-specific — each tenant can customize their own messaging.
Are notifications sent automatically?
Yes. All notifications are event-driven and triggered automatically. No manual intervention needed for routine billing, support, and network events.
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Platform Features
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