ISP Audit Trail — Complete Accountability for Every Action
Maintain complete audit logs for your ISP — user actions, billing changes, subscriber modifications, payment entries, and admin operations with timestamps and IP addresses.
Quick answer
In a multi-user ISP operation with partners, employees, and admins making changes daily, knowing who did what and when is critical. Whether it's a disputed payment, an unauthorized plan change, or a compliance inquiry, NowaCRM's audit trail gives you an immutable record of every action across the platform.
Automatic Action Logging
Every significant action is logged automatically — subscriber creation, plan changes, payment entries, invoice generation, ticket updates, and admin configuration changes. Each log entry records the user, action, entity affected, old values, new values, timestamp, and IP address. No manual logging required.
Tenant-Scoped Audit Logs
Audit logs are scoped per tenant, ensuring ISP-level data isolation. Each ISP admin sees only their own audit trail. Platform admins can view logs across all tenants for oversight. Partner-level actions are visible to the parent ISP but not to sibling partners.
Search & Filter Capabilities
Search audit logs by user, action type, entity, date range, or IP address. Filter by category — billing, subscriber, network, admin. Quick filters for recent activity make investigation fast. Export filtered results to CSV for external analysis or compliance reporting.
Financial Audit Compliance
Wallet transactions, payment entries, invoice modifications, and commission calculations maintain separate immutable ledgers. These ledgers cannot be modified or deleted — ensuring financial integrity for tax audits and regulatory compliance. Every financial entry has a traceable chain from action to audit log.
Retention & Archival
Configure audit log retention periods per ISP — 1 year, 2 years, or indefinite. Older logs can be archived to cold storage while maintaining searchability. Regulatory requirements (TRAI, DOT) often mandate specific retention periods for telecom operations.
Frequently Asked Questions
What actions are logged in the audit trail?
All significant actions: subscriber changes, billing operations, payment entries, plan modifications, admin configuration, ticket updates, and user access events. Each entry includes who, what, when, and from where.
Can I search audit logs by user?
Yes. Search by user, action type, entity, date range, or IP address. Filter by category and export to CSV for external analysis.
Are financial transactions immutable?
Yes. Wallet ledgers, payment records, and commission entries cannot be modified or deleted. This ensures compliance with financial audit requirements.
How long are audit logs retained?
Retention is configurable per ISP — typically 1-2 years for operational logs and indefinite for financial ledgers, in compliance with regulatory requirements.
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