Subscriber context is fragmented
Profiles, plans, expiry, invoices, tickets, and RADIUS activity can each tell only part of the story.
NowaCRM is now AI-powered
AI-Powered ISP CRM with NowaSmart Intelligence
Ask ISP operations questions in plain language. NowaSmart Intelligence reads live NowaCRM data inside your ISP and organization scope. It gives a direct, evidence-backed answer. It never creates, edits, or deletes business records.
- Scoped operational evidence
- Current CRM records
- Read-only by design
Why is this expired subscriber still showing online?
Example investigation
Illustrative
The paid plan is expired. The current session is restricted expired-access activity, not an active paid connection.
Account state checked
Session timeline checked
Access policy checked
Reviewed by the NowaCRM product and ISP operations team
Last reviewed: July 19, 2026
Quick answer
What is NowaSmart Intelligence?
NowaSmart Intelligence is the built-in, read-only operations assistant for NowaCRM. ISP teams ask questions in plain language. It answers with data from subscribers, billing, payments, RADIUS, tickets, renewals, service plans, network, inventory, sales, HRM, and reports.
It does not replace the source record. It does not quietly apply changes. Instead, it:
- Retrieves the current evidence you are allowed to see
- Separates confirmed facts from possible causes
- Explains the result in business language
- Recommends what an operator should verify next
Follow-up questions keep the same subject. The CRM evidence is checked again each time.
Live CRM evidenceAnswers come from permitted current records.
Tenant scopedOrganization boundaries remain enforced.
Access controlledOnly enabled ISP users may ask questions.
Read-only intelligenceCreate, edit, and delete stay blocked.
One operational view
ISP answers usually live across several screens
A subscriber problem rarely lives in one module. The account may look healthy while the plan is expired. A gateway may show a paid transaction while the CRM payment is missing. An online session may be real, stale, or blocked on purpose. Raw fields alone do not explain the difference.
NowaSmart connects the evidence around one question. Billing, support, network, and management teams start from one clear answer. No more digging through unrelated tables and exports.
Payment success is not the full reconciliation
Operators still need to confirm the CRM payment, linked invoice, allocation, receipt, and renewal result.
Database language slows business teams
NowaSmart translates technical state into concise operational language while preserving the supporting facts.
Cross-module reports take manual effort
Natural-language searches, counts, comparisons, and summaries reduce repetitive filtering and spreadsheet work.
Built for ISP operations
What NowaSmart Intelligence can investigate
Each capability works inside the active ISP and organization scope. Only users with NowaSmart access can ask. The assistant can explain and report. It cannot change the underlying business data.
Subscriber and access diagnosis
Correlate account status, enablement, plan, expiry, renewal state, connection details, and permitted access evidence around one subscriber.
Explore subscriber lifecycle managementRADIUS and session troubleshooting
Review authentication outcomes, recent accepts or rejects, online sessions, disconnect context, and expiry-related access policy in plain language.
See FreeRADIUS billing workflowsPayment reconciliation
Compare gateway records with CRM payments, invoice links, allocations, receipts, and outstanding balances without changing a transaction.
Review ISP payment integrationsInvoice and billing explanation
Explain invoice status, totals, line items, tax, payment allocation, due state, and related subscriber context with evidence-backed findings.
Learn about ISP invoice managementService-plan intelligence
Find and explain plan speed, price, prepaid or postpaid billing, validity, FUP, tax, bundles, static IP options, and assigned or active subscriber counts.
Support and network operations
Summarize permitted ticket history, SLA context, and available NAS, OLT, or ONU health evidence before an operator takes action.
Full-CRM reporting
Search, list, count, summarize, compare, and analyze approved records across customers, billing, support, network, partners, inventory, HRM, sales, and administration.
Explore ISP reporting and analyticsConversation-aware follow-ups
Ask “is this prepaid?” or “explain it in depth” after identifying a plan or record. NowaSmart retains the subject and answers the new question directly.
Evidence-first workflow
Ask naturally. Verify quickly. Keep control.
NowaSmart is designed to shorten investigation time without bypassing the systems and safeguards your ISP already uses.
Ask an operational question
Use a subscriber username, invoice, payment reference, ticket, plan code, network identifier, or a broader reporting request.
NowaSmart checks permitted evidence
Relevant current records are retrieved inside the active ISP and organization scope for an enabled user. Ambiguous matches trigger clarification instead of guessing.
Receive an operator-ready answer
See the direct answer, supporting findings, confidence, possible cause, recommended checks, optional tables, genuine unknowns, and records reviewed.
Ask in plain language
Questions ISP teams can bring to NowaSmart
These are operational starting points, not rigid commands. Add the exact customer, transaction, invoice, ticket, plan, NAS, OLT, or ONU identifier whenever you have it.
See These Work in a DemoWhy is this subscriber offline although the account is active?
The gateway shows success—where is the CRM payment and invoice allocation?
Why is this expired subscriber still showing online?
Explain this invoice, its allocations, and the remaining balance.
Is this service plan prepaid or postpaid? Explain it in depth.
Give me a seven-day overview across customers, billing, network, support, and sales.
Governed access
Read-only by design, controlled at every level
NowaSmart is kept separate from CRM change workflows. It can read and explain permitted evidence. It has no create, edit, or delete capability. An answer can recommend a check. A human operator makes every business or network change through the normal NowaCRM workflow.
Access is controlled at every level. The platform Owner maintains the intelligence configuration. A Director decides which ISP may use NowaSmart. The Director can also set monthly usage, request-rate, and concurrency limits. Inside the ISP, users need NowaSmart access. Retrieved records stay inside the active organization scope. Usage telemetry is stored apart from the conversation history used for follow-ups.
Owner-controlled configurationCentral availability and platform governance.
Director-controlled ISP accessEnablement, quota, rate, and concurrency limits.
User and organization scopeEnabled users retrieve records only inside the active organization.
Mutation remains blockedNo create, edit, delete, or hidden operational action.
Common questions
What ISP teams should know before using NowaSmart
Clear boundaries make operational intelligence more useful and more trustworthy.
What can NowaSmart Intelligence analyze?
It analyzes enabled NowaCRM evidence across the whole platform. This covers subscriber lifecycle, billing, invoices, payments, renewals, RADIUS sessions, tickets, plans, network health, partners, inventory, HRM, sales, administration, and cross-module reporting. What you see depends on three things: the ISP configuration, the active organization, and your NowaSmart access.
Can it change subscriber, billing, payment, or network records?
No. NowaSmart is read-only. It cannot create, edit, delete, approve, refund, recharge, disconnect, renew, or silently update any record. It explains the evidence. Then it recommends what an authorized human should verify next.
Does every employee see all ISP data?
No. Only users granted NowaSmart access can use it, and results remain inside the active ISP and organization scope. It cannot retrieve another ISP’s records or bypass the tenant boundary.
How is access controlled for each ISP?
The platform Owner maintains the central configuration. The responsible Director enables NowaSmart for selected ISPs and sets usage limits. ISP users also need the relevant NowaCRM permission before they can ask questions.
What happens when evidence is incomplete or ambiguous?
NowaSmart flags genuine unknowns, lowers its confidence, or asks for a more exact identifier. It never presents an unsupported guess as a confirmed CRM fact.
NowaSmart Intelligence
Turn live ISP operations data into a clear next step
See how NowaSmart can help your team investigate subscribers, billing, payments, RADIUS, network health, and reports while every business-data change stays blocked.