PlayBoxTV CRM Integration — Auto-Activate OTT Packs From Your Billing System
Connect PlayBoxTV to your ISP billing CRM: auto-activate OTT packs on renewal, bill partners from their wallet, and log every transaction. See how.
Quick answer
Selling PlayBoxTV OTT packs alongside broadband usually means a separate PlayBoxTV login, a spreadsheet of who bought what, and a support agent who has to remember to reactivate every pack by hand each renewal cycle. NowaCRM's PlayBoxTV CRM integration removes that manual bridge: connect once with the API key, partner key, and token credentials PlayBoxTV issues you, and NowaCRM handles pack activation, partner reselling, and billing from inside your normal ISP workflow — no separate dashboard for day-to-day operations.
What "PlayBoxTV CRM Integration" Actually Means
Most ISPs bolt PlayBoxTV onto their operation as a side product — a separate login, a spreadsheet of which customers bought which pack, and a support agent who remembers to renew it manually. NowaCRM connects to PlayBoxTV's own Partner API directly inside your billing system. Once you paste your PlayBoxTV API key, partner key, operator code (issuer), and login ID into Settings → OTT Integration and confirm the connection, NowaCRM can pull PlayBoxTV's live pack catalogue, assign packs to subscribers, and read back your prepaid wallet balance — all without your team ever opening a separate PlayBoxTV dashboard for routine work.
Bundled vs À La Carte — Two Ways Subscribers Get PlayBoxTV
PlayBoxTV packs reach a subscriber in one of two ways once the integration is live, and NowaCRM treats them differently for both activation and billing.
| Type | How it's set up | When it activates | Who pays |
|---|---|---|---|
| Bundled | Pack attached to a broadband plan's Extras | Automatically, the moment the subscriber becomes Active — on signup or renewal | Included in the broadband price (free for ISP and partner customers) |
| Individual (à la carte) | Support picks a pack on the subscriber's OTT tab | Manually, on demand via "Renew OTT Plan" | Free for the ISP's own subscribers; debited from the partner's wallet for a partner's subscriber |
Automatic Activation on Every Renewal — No Manual Reassignment
Bundled packs are where the integration pays off. Attach a PlayBoxTV pack to a plan's Extras once, and every subscriber who activates or renews that plan gets the pack re-triggered automatically — new customers on day one, existing customers on every renewal cycle. Support doesn't touch PlayBoxTV at all; they just confirm the pack landed in the subscriber's OTT tab. NowaCRM also guards against the obvious accident: duplicate renewal clicks within about a minute collapse into a single vendor call, so a support agent double-clicking "Renew OTT Plan" can't trigger two charges for one pack.
Letting Partners and Franchises Resell PlayBoxTV
Partners never get their own PlayBoxTV credentials — they can't create packs or connect a separate PlayBoxTV account. Instead, the ISP shares specific packs down to a partner from Partners → OTT Shares, setting a partner price per activation. From that point, the partner's team can assign that pack to their own subscribers, and NowaCRM debits the partner's wallet the set price on every activation. The rule is strict: if the partner's wallet balance is too low, the activation is blocked before PlayBoxTV is ever called — no negative balances, no chasing partners for money after the fact. If a wallet debit succeeds but the PlayBoxTV API call then fails, the debit is automatically reversed, so a partner never pays for a pack that didn't actually activate.
A Full Log of Every PlayBoxTV Transaction
Every attempt — automatic or manual, successful or failed — is written to the OTT Reports screen: subscriber, pack, vendor, success/failure with PlayBoxTV's own response message, a transaction ID, who triggered it (a staff name, or "Auto" for renewals), and the new expiry date. Support can filter by date, vendor, or status, and the same history for one customer is visible on their subscriber page's OTT tab. When something needs escalating to PlayBoxTV, that transaction ID is what you hand them — no digging through spreadsheets or a separate PlayBoxTV admin panel to reconstruct what happened.
PlayBoxTV CRM Integration vs Running PlayBoxTV Manually
Teams searching for a "PlayBoxTV CRM" or a "PlayBoxTV alternative" are usually trying to solve one of two problems: replacing a manual PlayBoxTV workflow with something that talks to their billing system, or finding a CRM that can manage PlayBoxTV alongside RADIUS, invoicing, and partner billing in one place. NowaCRM is built for the second case — it doesn't replace PlayBoxTV, it removes the manual bridge between PlayBoxTV and your ISP's billing and partner operations.
| Manual PlayBoxTV portal | NowaCRM + PlayBoxTV integration | |
|---|---|---|
| Pack activation | Logged in separately, per subscriber, per renewal | Automatic on plan renewal via API |
| Partner reselling | Not supported — partners need their own PlayBoxTV login | Shared packs billed straight from the partner's CRM wallet |
| Billing | Separate from the broadband invoice | One GST invoice covering broadband + OTT |
| Audit trail | PlayBoxTV's own dashboard only | Every transaction logged in NowaCRM's OTT Reports |
| Failed payment protection | Manual refund process | Wallet debit auto-reverses on a failed vendor call |
Frequently Asked Questions
What is PlayBoxTV CRM integration?
It's a direct connection between NowaCRM and PlayBoxTV's Partner API that lets an ISP bundle PlayBoxTV OTT packs into broadband plans, auto-activate them on renewal, and bill partners for individual packs — without a separate PlayBoxTV login for day-to-day operations.
Does the PlayBoxTV pack activate automatically when a subscriber renews?
Yes, if the pack is bundled into the subscriber's plan. Activation fires the moment the subscriber's status moves to Active, on both first activation and every renewal — no manual step from support.
Can my resellers or partners sell PlayBoxTV packs?
Yes. The ISP shares specific packs with a partner and sets a partner price. The partner's wallet is then debited that price each time their team activates the pack for a subscriber.
What happens if a partner's wallet balance is too low?
The activation is blocked before PlayBoxTV is called — nothing is assigned and no charge occurs until the partner tops up their wallet.
Does the subscriber get a separate PlayBoxTV bill?
No. A bundled PlayBoxTV pack is included in the broadband plan price and billed on the same GST invoice; à la carte packs bought by the ISP's own subscribers are also free to the subscriber.
Can I bundle other OTT platforms alongside PlayBoxTV?
Yes. NowaCRM's OTT module also integrates with Watcho, and the same bundling, partner-sharing, and reporting rules apply across vendors.
Where do I see failed PlayBoxTV activations?
OTT Reports shows every attempt with PlayBoxTV's response message and a transaction ID, filterable by status, so support can spot and retry failures without opening a separate vendor dashboard.
Explore More ISP Solutions
Platform Features
Ready to Transform Your ISP Operations?
Join 200+ ISPs running on NOWA CRM. Schedule a free demo and see it in action.