ISP Field Operations — Streamline Installations & Field Service
Manage ISP field operations with installation order tracking, technician assignment, site surveys, field visit scheduling, and completion verification.
Quick answer
Field operations are where plans become connections. A delayed installation or botched service visit directly impacts subscriber satisfaction and time-to-revenue. NowaCRM manages your field operations — from site survey to installation to service calls — with assignment workflows, status tracking, and completion verification.
Installation Order Management
When a subscriber is approved for activation, an installation order is created with location details, equipment requirements, and timeline. Orders can be auto-assigned to technicians based on area or skill, or manually assigned by supervisors. Order status tracks through Created → Assigned → In Progress → Completed → Verified lifecycle.
Site Survey & Feasibility
Before committing to installation, conduct a site survey. Survey forms capture location photos, signal strength, cable routing notes, and feasibility assessment. Surveys link to the subscriber profile and inform the quotation. Failed feasibility is documented with reasons — useful for future coverage planning.
Technician Assignment & Scheduling
Assign installation orders and service calls to field technicians. View technician availability and current workload. Schedule visits with date and time slots. Technicians receive assignment notifications and can update job status from their mobile. GPS-based check-in confirms arrival at site.
Equipment Dispatch & Tracking
Link installation orders to inventory items. When an installation is scheduled, the required equipment (ONU, router, cable, connectors) is reserved from stock. Post-installation, the equipment is formally assigned to the subscriber's profile. Unused equipment is returned to stock with proper tracking.
Completion Verification
Installation completion requires verification — speed test results, photos of installation, subscriber sign-off. Only after verification does the system allow subscriber activation. This ensures quality standards and provides evidence for future disputes. Incomplete installations are flagged for follow-up.
Frequently Asked Questions
Does NowaCRM manage installation orders?
Yes. Installation orders track the full lifecycle from creation to assignment to completion with equipment tracking, technician assignment, and quality verification.
Can technicians update status from mobile?
Yes. Technicians receive notifications and update job status from mobile devices. GPS check-in confirms presence at the site.
Is inventory linked to installations?
Yes. Equipment required for installation is reserved from stock, dispatched with the order, and assigned to the subscriber profile after completion.
How is installation quality verified?
Completion requires speed test results, photos, and verification before subscriber activation is allowed. This ensures consistent quality across all installations.
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Platform Features
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