Enterprise Broadband Management — Serve Business Customers Right
Manage enterprise broadband accounts with dedicated billing, SLA monitoring, static IP management, priority support, and dedicated account management.
Quick answer
Enterprise customers demand more — guaranteed bandwidth, static IPs, stringent SLAs, dedicated support, and formal billing with PO numbers. They also pay more. NowaCRM helps ISPs manage enterprise broadband accounts alongside residential subscribers, with enterprise-specific features that justify premium pricing.
Enterprise Account Management
Create enterprise subscriber profiles with company details, GSTIN, billing contact, technical contact, and authorized representatives. Multiple connections per account — branch offices, retail locations, data centers. Hierarchical billing with master invoice for all connections or per-site invoicing as preferred.
SLA Management & Monitoring
Define SLAs per enterprise customer — uptime guarantee (99.9%), bandwidth guarantee, latency targets, and resolution times. NowaCRM tracks SLA metrics from RADIUS session data and network monitoring. SLA breach notifications alert both your team and the customer. Monthly SLA compliance reports justify premium pricing.
Static IP & Dedicated Resources
Enterprise customers often need static public IPs, dedicated bandwidth (not shared), and specific routing requirements. NowaCRM manages static IP assignment per connection, dedicated bandwidth plans without FUP, and custom RADIUS attributes for enterprise-grade service delivery.
Purchase Order & Formal Billing
Enterprise billing involves PO numbers, contract references, and formal approval workflows. NowaCRM supports PO-linked invoicing, contract period tracking, annual billing with EMI options, and credit terms (Net-30, Net-60). GST invoicing with GSTIN is standard for B2B.
Priority Support
Enterprise tickets are automatically assigned higher priority. Dedicated account managers see only their accounts' tickets. SLA-specific resolution targets apply to enterprise support. Escalation paths are shorter for enterprise accounts. Customer satisfaction surveys track enterprise service quality.
Frequently Asked Questions
Can NowaCRM handle enterprise broadband accounts?
Yes. Enterprise profiles with multiple connections, SLA tracking, static IPs, PO-linked billing, and priority support are all supported alongside residential subscribers.
How does SLA monitoring work?
Define SLA targets per customer. NowaCRM tracks uptime, bandwidth, and resolution times from network data. Monthly compliance reports and breach notifications are automated.
Does it support formal B2B billing?
Yes. PO numbers, contract references, annual billing with EMI, credit terms (Net-30/60), and proper GSTIN B2B invoicing.
Can I manage multiple connections per enterprise?
Yes. Enterprise accounts support multiple connections (branches, locations) with master or per-site invoicing options.
Related Solutions
Explore More ISP Solutions
Platform Features
Ready to Transform Your ISP Operations?
Join 200+ ISPs running on NOWA CRM. Schedule a free demo and see it in action.