ONU Management Software — Every ONU Mapped to a Subscriber
ONU management software for FTTH ISPs: live status per subscriber, optical power diagnostics, EPON/GPON support, and ONU stock tracking — inside the NowaCRM billing platform.
Quick answer
In an FTTH network the ONU is where your service physically meets the customer — and where most support calls begin. NowaCRM manages the full ONU story: live online/offline status polled from your OLT, optical power diagnostics, and stock tracking from warehouse to rooftop, all tied to the subscriber account that gets billed every month.
ONU Status on the Subscriber Profile
Open any subscriber in NowaCRM and see their ONU state right there — online, offline, and since when. Support agents resolve "no internet" calls without switching to a separate NMS or asking the NOC, and repeated ONU flaps show up in the subscriber's history where they belong.
Optical Diagnostics for Faster Fault Isolation
Is it the ONU, the drop fiber, or the splitter? Per-ONU optical power readings (on supported OLT models) let your team answer that before rolling a truck. Low RX power on one ONU means a drop-cable problem; low power across a splitter branch means a plant problem — NowaCRM shows both views.
ONU Stock and Assignment Tracking
ONUs are money sitting on shelves and rooftops. NowaCRM's inventory module tracks ONU stock by model and serial, records which unit is issued to which subscriber, and keeps the trail when devices come back from disconnections — so recoveries, warranty claims, and audits stop being guesswork.
EPON and GPON, Multiple Vendors
Mixed networks are normal in India — an EPON OLT in one zone, GPON in another, different ONU brands everywhere. NowaCRM polls both EPON and GPON OLTs through its vendor catalog, keeping one consistent ONU view across your whole plant.
Connected to Billing, Not Bolted On
Because ONU management lives inside NowaCRM, device state connects to business state: an offline ONU on an expired account is a renewal call, not a truck roll. RADIUS sessions, invoices, tickets, and the ONU all share one subscriber record.
Frequently Asked Questions
Can support staff see ONU status without NMS access?
Yes. ONU online/offline state appears directly on the subscriber profile in the CRM, so frontline staff never need OLT logins.
Does NowaCRM track ONU inventory?
Yes. The inventory module tracks ONU stock by model and serial, assignment to subscribers, and returns from disconnections.
Which ONUs are supported?
Any ONU behind a supported EPON or GPON OLT. NowaCRM polls the OLT — so it works across ONU brands without per-device agents.
Can I diagnose fiber faults from ONU data?
On supported OLT models, per-ONU optical power helps separate drop-cable faults from splitter or feeder problems before dispatching a technician.
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