Complete Subscriber Lifecycle Management
From lead capture to churn recovery — manage every subscriber touchpoint in one platform.
Key Capabilities
Everything you need, built right in.
Subscriber Onboarding
Guided onboarding wizard with KYC, CAF upload, plan selection, and instant RADIUS activation.
Multi-Tenant Hierarchy
ISP → Partner → Sub-Partner hierarchy with cascading permissions, wallets, and commission tracking.
Role-Based Access Control
Granular RBAC with custom roles, per-module permissions, and audit trail for compliance.
Helpdesk & Ticketing
SLA-based ticketing with auto-assignment, priority escalation, and field visit scheduling.
Field Force Management
Assign technicians, track field visits, capture installation photos, and close tickets on-site.
Analytics & Reports
Real-time dashboards for subscriber growth, revenue, churn rate, and partner performance.
Why ISPs Choose NOWA CRM
- Multi-tenant: isolate data per ISP, partner, and employee
- Subscriber 9-state lifecycle with automated transitions
- Partner hierarchy with per-level commission and wallet system
- White-label subscriber self-service portal
- Bulk subscriber import and migration tools
- Audit trail for every action — fully TRAI compliant
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Learn moreReady to Get Started?
See how NOWA CRM transforms subscriber management for ISPs.