ISP CRM Software — Manage Subscribers, Partners & Operations
Manage ISP subscribers from lead to churn with NowaCRM. Multi-tenant CRM with subscriber management, ticketing, partner hierarchy, field visits, RBAC, and automated workflows.
Quick answer
An ISP without a CRM is an ISP running on chaos. Subscriber details in spreadsheets, payment records in notebooks, complaints on WhatsApp — it doesn't scale. NowaCRM is purpose-built CRM software for Internet Service Providers that manages the entire subscriber lifecycle from lead capture to service activation to renewal and beyond.
Subscriber Lifecycle Management
NowaCRM tracks every subscriber through a 9-state lifecycle: Lead → Surveyed → Quoted → Installation Ordered → Active → Suspended → Expired → Terminated → Churned. Each state transition is enforced by the system — you can't activate a subscriber without completing installation, and you can't terminate without proper disconnection. This ensures data integrity and audit compliance across your operation.
Multi-Tenant Partner Hierarchy
Real-world ISPs don't operate alone. You have partners, sub-partners, local cable operators, and franchise owners. NowaCRM's multi-tenant architecture supports unlimited hierarchy depth: ISP → Partner → Sub-Partner → Sub-Sub-Partner. Each entity gets its own portal, sees only its subscribers and descendants, and earns commissions based on configurable rules. The hierarchy is enforced at the database level — no data leaks between branches.
Role-Based Access Control (RBAC)
Not every employee needs access to everything. NowaCRM's RBAC system lets you create custom roles with granular permissions. A field technician might only see installation orders. A billing executive might manage invoices and payments. A partner admin manages their own subscribers. Roles are scoped per-tenant, so each ISP defines its own permission structure.
Integrated Ticketing & Support
Subscriber complaints shouldn't live in WhatsApp groups. NowaCRM includes a built-in ticketing system with SLA tracking, priority levels, assignment workflows, and resolution tracking. Subscribers can raise tickets from their self-service portal. Support staff see tickets in context — with the subscriber's plan, payment history, and connection status all on one screen.
Sales Pipeline & Lead Management
Convert more leads into paying subscribers with NowaCRM's sales pipeline. Track leads from inquiry to survey to quotation to installation. Assign leads to sales staff, schedule site surveys, generate quotations, and convert approved quotes directly into installation orders. The pipeline gives management visibility into conversion rates and revenue forecasting.
Frequently Asked Questions
What is ISP CRM software?
ISP CRM software is a customer relationship management platform designed specifically for Internet Service Providers. It manages subscriber lifecycles, billing, support tickets, partner relationships, and network operations in one integrated system.
Can NowaCRM handle multiple partners and resellers?
Yes. NowaCRM supports unlimited partner hierarchy depth. Each partner gets their own portal, manages their own subscribers, and earns commissions. Sub-partners are fully supported.
Does NowaCRM include a ticketing system?
Yes. Built-in ticketing with SLA tracking, priority levels, assignment workflows, and subscriber self-service ticket creation. All tickets are linked to subscriber profiles for context.
Is there a subscriber self-service portal?
Yes. Subscribers can view their plan, check usage, pay invoices, raise support tickets, and manage their account through the self-service portal.
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