Partner and LCO management becomes difficult when subscriber ownership, collections, commissions, and support responsibilities are tracked outside the billing system. ISPs need a hierarchy model that finance, operations, and partners can all trust.
Map subscriber ownership clearly
Every subscriber should belong to the correct ISP, partner, reseller, or LCO branch. This controls visibility, commission reporting, field responsibility, and collection accountability.
Use rules instead of manual commission sheets
Commission can be flat, percentage-based, plan-based, or template-based. A commission engine should calculate partner earnings when subscriber payments are recorded and keep a ledger for each partner wallet.
Give partners scoped access
Partners should manage their own subscribers, renewals, tickets, and reports without seeing another partner's data. Role-based access and tenant boundaries make this practical at scale.
Track settlement and disputes
Partner wallet balances, commission traces, payout requests, settlement history, and invoice links reduce finance disputes. This is especially important for multi-level franchise networks.
NowaCRM supports recursive partner hierarchy, partner portals, commission templates, partner wallets, scoped subscriber management, and settlement workflows for Indian ISPs.